Answers, and a way to reach a person
Support requests are answered within one business day. If it is urgent, call — someone picks up.
The things people actually ask
›How long does a website take?
Seven days from the moment we have your content. Day one is a 20-minute call, days two to five we build, day six you mark it up, day seven it is live.
›Is there really no setup fee?
None, on any plan. One competitor charges $399 to onboard. We do not.
›Do I own my website?
Yes. Cancel and we export your content and hand over your domain. We do not hold sites hostage.
›Are transfers really prepaid?
Yes, and there is no monthly minimum and no contract. If a transfer does not meet the criteria you set, it is replaced free.
›What happens if data I bought is bad?
Disconnected numbers, wrong numbers, and any record that does not match the filters you selected are replaced or refunded, up to 20% of the order, claimed within 72 hours.
›Does your scrubbing cover my legal obligations?
No, and we will not pretend otherwise. You need your own Do Not Call subscription for the area codes you call, your own scrub within 31 days of dialing, your own internal do-not-call list, and you must honour opt-outs within ten business days.
›Can I use my own CRM?
Yes. Alara PRO is included but not compulsory — forms and dispositions can push to whatever you already use.
›What does the ADX Managed Desk actually do?
A person on our team sets your pacing, uploads and segments your lists, builds your campaigns, watches your drop rate and caller ID reputation, and sends you a weekly report on what changed and why.
Not answered here? Ask us directly.